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Customer Service & Help Desk

How to Win with a First Impression

Posted by Laurie Leonard on February 2nd, 2011 in Customer Service & Help Desk

You only get one opportunity to make a first impression. It’s a very old saying but it has stuck around for a really good reason – it’s true!

Continue reading "How to Win with a First Impression"...

How to Design a Customer Touch Program

Posted by Laurie Leonard on January 6th, 2011 in Customer Service & Help Desk

Consider reaching out to your clients more often. You don’t want the only time a customer hears from you to be when you want to sell them something or when they have a problem.

Continue reading "How to Design a Customer Touch Program"...

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