Telephone answering services are obsessed with performance. How to get it, improve it and achieve it faster. Apply our knowledge in your own business.
When small business owner Bob Foreman opened the phone bill for his company it totaled a stunning $166,000! Bob’s firm, Foreman Seeley Fountain Architecture, had become the latest victim of phone system hacking and fraud.
A growing trend spreading through businesses nationwide is the adoption of computerized receptionists. But what do clients think about having their calls answered by an automated system? Do they appreciate the convenience, or are they frustrated by automated responses?
Making the move to an outsourced call center, or switching from an ineffective answering service to a high quality provider, can yield significant benefits for many businesses. Yet not all telephone answering services are created equal.
When researching phone answering services, asking these questions can help ensure you making the right decision before purchasing call services.
The Internet can give your company more exposure to prospects than ever before. However, it has also introduced more complexity into your sales cycle. Closing Internet leads and turning them into paying customers requires a well thought-out process.
Businesses often approach sales on an ad hoc basis, but here’s the dirty little secret…even when the economy is in a recession, that doesn’t mean that money simply disappears; it just moves to different places.
As a Help Desk Manager, you want to make sure your employees are able to do their jobs to their fullest potential. So, what are their fundamental needs? Here are two important places to look into to help your employees succeed.
Here we are again. It’s the holidays. I want to put emphasis on the plural “s” of “holidays” because with so many packed into a two month span, it is hard to keep your sales and customer service staff in the office.
I come from a family of entrepreneurs. I am an entrepreneur myself and I have worked with hundreds of entrepreneurs that have been clients of my call center.
The popular press puts forth a million-and-one ideas about what makes an entrepreneur successful. It’s not that these articles don’t have any merit; they just tend to be very heavy on the “conceptual” and rather light on anything “concrete”. They throw around terms like – vision, innovation, strategic thinking, etc.
The success or failure of many of the entrepreneurs I have worked with has often come down to these eight very practical concepts.
You can’t afford to lose sales opportunities or tick-off clients, but you want to enjoy the holiday yourself. Here’s your go-to check-list to help you think through your telephone holiday coverage so you can plan ahead and have a more enjoyable Independence Day.