Telephone answering services are obsessed with performance. How to get it, improve it and achieve it faster. Apply our knowledge in your own business.
Mobile search will drive nearly 70 billion inbound phone calls by 2016. Improve your inbound telephone sales support to take advantage of this trend.
Feel more in control of your inbound marketing and sales efforts and use your money wisely. This post gives specific benchmarking information and guidance on what improvements will have the most impact.
When small business owner Bob Foreman opened the phone bill for his company it totaled a stunning $166,000! Bob’s firm, Foreman Seeley Fountain Architecture, had become the latest victim of phone system hacking and fraud.
A growing trend spreading through businesses nationwide is the adoption of computerized receptionists. But what do clients think about having their calls answered by an automated system? Do they appreciate the convenience, or are they frustrated by automated responses?
Not every lead will reach out via the web. Often, the hottest leads will pick up the phone and call. Since Google Analytics won’t know they’ve called, how are you going to track your hottest leads?
Last week, we suggested various avenues of communication, strategic marketing planning, and a consistent lead qualification process would make the legal intake process more efficient. This week, we pick up with how to build a lead qualification process to reduce the amount of time legal intake staff spends with unqualified prospects.
Why do you need a consistent process for qualifying sales prospects? To start, salespeople’s precious time is best spent in front of qualified prospects. Here are two ideas to help institute best practices and optimize lead qualification.
Personal injury leads worth thousands of dollars one minute can lose all value as soon as a prospect receives a response from a competitor. How can a firm possibly meet callers’ expectations that someone is available immediately and on-demand in an affordable way?
Outsourcing calls can have a number of positive impacts on a business, but it helps to know your destination before starting on a path to get there. Do you want to increase sales, improve customer satisfaction, reduce overhead, or something else entirely?