Home healthcare agencies such as respiratory care, IV infusion, and durable medical equipment (DME) organizations, hospitals and medical practices, medical device manufacturers, and pharmaceutical companies and hospices have relied on SUITE 1000’s health call center customer support services for almost three decades.
We are experts in taking full new-patient intake orders, including screening for insurance and test results and performing nationwide dispatching. This means that your technicians and other personnel do not have to contact referral sources. This saves a tremendous amount of time and frustration, allowing them to service their routes faster. The result is that you spend fewer labor dollars, have happier personnel and provide better customer service.
All of the customer service representatives that handle your calls have successfully completed a healthcare training program. Our training covers terminology, procedures, working with elderly and sick callers, and handling emergency situations.
SUITE 1000 ensures that all of your callers can receive the same level of quality service 24-hours a day, 365 days a year. Our customer service representatives can provide support after-hours, take overflow calls during busy times, or we can handle all of the calls for specific types of situations or projects.
Safety and quality are always the result of consistency!