Telephone Answering Services

Each time your phone rings...

Hundreds, even
thousands of dollars
are at stake!

Can you afford to lose
even one customer?

Suite 1000 is available 24-hours a day, 365 days a year to provide you with the sales, customer service or administrative telephone support you need if you are:

• Concerned that you are losing sales opportunities when calls come in during times you are not staffed or during peak times when callers are experiencing long holds or busy signals.
  
  
• Frustrated that you are wasting precious marketing dollars because no one is accurately tracking the results of your advertising to determine what was most cost effective.
  
  
• Worried about losing customers because service requests are not being answered, screened and dispatched accurately and quickly.
  
  
• Overwhelmed because you are growing, or have downsized, and you don’t have adequate personnel to handle your call traffic.

You can customize our services to provide exactly the type of support you need.

Sales Support

• Capture leads from advertisements.
• Respond to inquiries from websites.
• Qualify and prioritize leads.
• Handle requests for information packages, catalogs, etc.
• Set appointments and make reservations.
• Take orders and subscriptions.

Customer Service Support

• Screen service calls and open work orders.
• Provide help-desk services.
• Dispatch field sales and service personnel.
• Make outbound calls for customer satisfaction surveys, invitations, service reminders, etc.

Administrative Support

• Act as a full-time, part-time, or overflow receptionist.
• Handle employee report-outs 24 x 7.
• Pre-screen candidates for employment.
• Provide disaster recovery services.