|
Who can handle your calls when disaster strikes?
Suite 1000's Emergency Response Center is available 24-hours a day, 365 days a year to:
- Take service requests
- Open work orders
- Provide help-desk services
- Take accident reports
- Dispatch service technicians or emergency response teams
We can handle calls regarding:
- Chemical spills & biological incidents
- Equipment failures (elevators, conveyor belts, overhead doors, material handling equip., environmental controls, etc.)
- Vehicle accidents (cars, trucks, planes, trains, etc.)
- Natural disasters (hurricanes, floods, tornadoes, earthquakes, ice storms, etc.)
- Utility outages (electricity, gas, water, telephones, etc.)
- Downed power lines & road blockages
We work with:
- Contractors & service companies
- Manufacturers & distributors
- Transportation companies
- Government agencies & law enforcement
- Law firms
What makes us different?
- Our representatives receive special training on handling upset callers and extracting accurate information.
- We use specialized software to build custom "decision trees" for your account to screen calls and ensure timely and precise dispatching.
- We can interact with any type of communication device: cell phone, e-mail, text messaging, paging, faxing, etc.
- We provided detailed reporting to give you an audit trail of every action taken on a call and to give you a system of accountability for your own staff's response times.
|
